As a member of the healthcare team, the Patient Service Specialist functions as a customer service representative and support to the Food and Nutrition managers and Registered Dietitians Nutritionists (RDN).  Rounds daily to ensure patients are satisfied with meals, and to assist with menu completion as needed. Assists patients in resolving issues they may have with diet/meal trays.

·       Possess working knowledge of Title 22, JCAHO, CHS, HACCP, safety and sanitation as well as Infection Control guidelines as they apply to Nutrition Services.

·       Able to act as a member of the Food and Nutrition department team in conjunction with Food and Nutrition Managers, Registered Dietitians, Registered Diet Technicians and Food Service Workers.

·       Able to clearly document all patient and staff interactions according to hospital policy.

·       Knowledge of disease states that require specific diet modifications and nutritional intervention.

·       Understands rationale behind specialized diets and can calculate/modify diets to meet preferences/needs of the patient while complying with the diet order.

·       Sensitive to cultural differences and preferences.

·       Ability to communicate effectively with all levels of staff to ensure provision of effective nutritional care as related to diets and menus.

·       Possess customer service/guest relation skills as well as business and telephone etiquette.

·       Task oriented with good organizational and computer skills.

Required:

·       Knowledge of therapeutic diets and ability to modify menus.

·       Understand ACCPHHCHACCP, safety and sanitation and infection control.

Preferred:

·       Serve Safe Certification (may be obtained after hire).

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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