Job Specific Duties

• Assists users and IT personnel with training and development of user documentation.
• Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. 
• Evaluates, designs, builds, tests, and implements custom or vendor supplied software and develops system-wide reports to support information management needs. 
• Maintains production systems to ensure reliable performance.
• Prepares complete unit, system, and integrated test plans and test methodologies. 
• Provides day-to-day operations support to customers as required. 
• Coordinates efforts between stakeholders from multiple areas in order to gather requirements, develop technical specifications, and test enhancements and other changes to these systems.
• Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.
• Performs data analysis in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting. 
• Identifies policies and requirements that drive a specific solution. 
• Works effectively on project teams and meets deadlines in accordance to project manager's expectations.
• Works with stakeholders to build, test and maintain integration points with revenue cycle and clinical solutions.
• Provides ongoing 24x7 application support and troubleshoot problems when they arise.
• Work with all stakeholders to evaluate, approve and deliver requested system changes.
• Implements and follows internal Information Technology break/fix and change management processes.
• Follows MCHS policy and procedures regarding confidentiality and privacy of all related work activity, and in compliance with IT standards and regulatory practice (i.e., HIPAA).