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JOB SUMMARY

The EMS liaison supports and works alongside hospital leadership to develop and implement the EMS service line strategic plan for the surrounding market. Supports positive relationship growth between the hospital, EMS agencies, and medical direction. The EMS liaison seeks out and executes initiatives that support brand recognition and trust. Identifies opportunities to increase awareness of hospital capabilities working with service line leaders, physicians, and medical direction. Plans for continuing education events and collaborative training among hospital staff and EMS providers. Responsible for outreach and relationship development supporting the hospital strategic growth plan.

ESSENTIAL FUNCTIONS OF THE ROLE

Evaluates market data, competitive information, and financial data to understand the market and develop strategies.

Participates and leads initiatives to grow volume and positive perceptions of the hospital brand among customers.

Coordinates effective and efficient communication with EMS agencies. Provides timely feedback, patient follow-ups, and issue resolution supporting meaningful relationship development. Elevates
team culture among pre-hospital and hospital providers supporting positive market growth.

Strategic outreach to EMS agencies, fire departments, medical direction, and other governmental agencies and staff.

Appropriately addresses issues that arise between the hospital and EMS.

Identifies, monitors, and tracks outreach, meetings, and education.

Facilitates communication and coordination between various healthcare and emergency response entities to ensure the seamless transitions of care and shared processes.

Works with service line leaders to monitor care provided, identify trends in care, and ensure compliance with identified program standards.

Demonstrates current knowledge of EMS practices, protocols, regulatory requirements, and policies and procedures.

Acts as a liaison to and maintains a strong, positive relationship with the hospital and area EMS providers.

Facilitates EMS performance improvement and quality review by working with local EMS agencies and medical directors.

In cooperation with emergency department leadership, establishes and maintains a process to quickly and safely receive patients from EMS agencies, allowing a short turnaround time for EMS crews.

Assists with health system disaster preparedness.

Provides reports and statistics to hospital leadership concerning EMS growth and relationship development or hinderances.

KEY SUCCESS FACTORS

Business development, relationship building, and growth focused.

Knowledge in local EMS medical direction protocols, structure, policies, and procedures. Fire experience very helpful.

Record keeping and proficiency with Microsoft Office.

Demonstrates strong presentation skills and effective communication at the leadership level.

Possesses the ability to pivot communication style to effectively convey and resonate with specific audiences from ground crew to executive level.

Delivers clear verbal and written professional communication.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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