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Posted: 14-Jan-25
Location: Los Angeles, California
Internal Number: 145713493
The Administrative Assistant III will provide administrative support to the UCLA Maxillofacial Prosthetics, Hospital Dentistry, and Advanced Prosthodontics department. You will work as a member of the front office team to provide smooth outpatient flow resulting in optimal patient satisfaction and maximize clinic efficiency. Duties will include answering phones, scheduling appointments, confirming appointments, calling patients for appointment recalls, checking messages, returning phone calls, filing, scanning documents, reception/check-in, pre-registration, verifying benefits and eligibility, etc. You will assist faculty and residents in the check-out process by collecting for treatment rendered and scheduling future appointments, including hygiene recalls. You will assist with obtaining insurance pre-certifications and referral authorizations. The Administrative Assistant will process insurance claims for both dental and medical services, and follow-up on pending claims. You will explain departmental billing policies and procedures, and ensure that patients have the proper authorization for referrals. The Administrative Assistant must know various cashiering functions and perform basic arithmetic operations to determine financial eligibility or required deposits. You will collect payment and co-payments from patients at the time of service, supply receipts, posting of payments, balance and deposit petty cash. You will assist in tracking of payments that are sent to other departments and request that they are transferred to our department. You will also provide administrative support in other clinic areas as assigned.
Salary Range: $29.42 - $42.14/Hourly
Required:
- Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills. Must be able to take appropriate action in a high call volume environment.
- Working knowledge of medical and dental procedural CPT and CDT coding process.
- Able to work with diverse populations (patient, staff, physicians) under difficult and challenging situations. Supports a team approach.
- Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Maintains commitment to our customer service standards, World-Class practices, and CI - CARE principle.
- Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment to accomplish established objectives.
- Working knowledge of PC window applications sufficient to input and retrieve data.
- Basic knowledge of phone systems and technology.
- Readily accepts work assignments and changes within UCLA Health in a positive manner.
- Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action when it comes to patient management, including patient advocacy and resolution of patient complaints.
- Ability to maintain satisfactory attendance.
- Able to enforce clinic policies and procedures by following established policies and procedures.
- Ability to adapt and work changing assignments depending on departmental needs.
Preferred:
- Working knowledge of computerized appointment scheduling system, insurance payors and processing or other related office functions.
- Working knowledge of the UCLA Health system.
- Fluent in written and spoken Spanish.
- General knowledge of medical and dental procedures and terminology.
