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Indiana University School of Public Health: Bloomington Logo
Indiana University School of Public Health: Bloomington

Bloomington, Indiana

Thurston County Public Health & Social Services

Olympia, Washington

Thurston County Public Health & Social Services

Olympia, Washington

Thurston County Public Health & Social Services

Olympia, Washington

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American Public Health Association

Washington, D.C.

Bassett Research Institute

Cooperstown, New York

University of Illinois Chicago (UIC)

Chicago, Illinois

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Boston University School of Social Work

Boston, Massachusetts

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American Public Health Association

Washington, D.C.

Clark County Public Health

Vancouver, Washington

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AdventHealth

Highlands Ranch, Colorado

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Vanderbilt Health

Nashville, Tennessee

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Veterans Affairs, Veterans Health Administration

Dallas, Texas

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Baylor Scott & White Health

Dallas, Texas

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UCLA

Westlake Village, California

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Cedars Sinai

Los Angeles, California

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Cedars Sinai

Los Angeles, California

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Cedars Sinai

Los Angeles, California

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PIH Health - Medical Group

15725 E. Whittier Blvd, Whittier, California

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Duke University Health System

Chapel Hill, North Carolina

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Retention Representative
Job SummaryThe Retention Representative is responsible for providing exceptional customer service and support to members enrolled in Medicaid STAR, STAR+PLUS, CHIP, CHIP-P, Health Insurance Marketplace, and D-SNP plans. Reporting directly to the Retention Manager, the Retention Representative will handle inbound and outbound calls, addressing member inquiries, resolving issues, and assisting with plan retention efforts. The representative will be a key player in ensuring member satisfaction and retention by delivering accurate information and maintaining a positive relationship with members.Job Specicification and Core CompetenceParticipate in outbound call campaig


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