JOB SUMMARY

The Clinic Operations Manager II coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

ESSENTIAL FUNCTIONS OF THE ROLE

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

KEY SUCCESS FACTORS

• Demonstrated leadership, communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.
• Able to travel as required.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO awarded at the beginning of each calendar year (Number of days dependent on tenure with company.)
• Opportunity for a yearly bonus of 5% your annual salary if metrics are met within the department

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience
  • Preferably in a healthcare setting
  • Knowledge of EPIC 
  • Experience in leading a team

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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