Clinics:

The Patient Registration Representative II – Front Office, works under general supervision performing all tasks related to patient registration including securing and calculating upfront patient liabilities in an efficient hospitable manner.  Works with the Office Team to maximize front office efficiency and perform various clerical procedures associated with routine patient encounters.  Troubleshoots, resolves problems and maintains positive relationships with patients, family members, visitors, and fellow employees.  “Serves as a role model” within the department and throughout the organization, always ensuring patients are first. Required to continue to develop registration and financial counseling skills by learning the fundamental requirements and expectations of the role.

Hospitals:

Performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays,  and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. “Serves as a role model” within the department and throughout the organization, always ensuring patients are first. Required to continue to develop registration and financial counseling skills by learning the fundamental requirements and expectations of the financial counselor role along with the various other jobs within the financial counseling department.  The Emergency Financial  Representative will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered at PIH Health.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Clinics:

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; good english speaking, spelling, reading and mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
• 2+ year of medical billing/ medical office /hospital work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred
• Ability to multi- task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 40 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent organizational and strong interpersonal skills
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

Hospitals:

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrates attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 2+ year of medical front office /hospital registration/medical billing work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred
• Ability to multi- task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 40 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Complete HPE comprehensive training program as required
• Excellent organizational and strong interpersonal skills
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

Clinics:

Required: 

• Two years experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required 
• High school graduate required or equivalent, evidence of continuing education preferred.
• Drivers License; ability to travel to off-site locations (Outpatient only) 

Preferred: 

• Insurance and billing experience strongly preferred

Hospitals:

• Two year experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred
• Insurance and billing experience strongly preferred
• Drivers License; ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish or Chinese (Mandarin) preferred
• LA City Fire Card within 6 months of employment (Good Samaritan only)

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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