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Posted: 17-Feb-25
Location: Winter Park, Florida
Categories:
Internal Number: 24044769
Registration Representative AdventHealth Sports Med & Rehab – Float
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: 7am-7pm Shift will vary based on need
Location: Will travel to Deland, New Smyrna Beach, Orange City and Waterman clinics as needed. Eligible for mileage and tolls reimbursement.
The role you’ll contribute:
The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient's visit and as directed by Sports Med and Rehab Leadership. Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
The value you’ll bring to the team:
- Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient's visit and as directed by Sports Med and Rehab Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the Hospital
- Meets or exceeds accuracy standard goal determined by Sports Med and Rehab Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation
- Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of the Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership
- May be required to support retail business and customers. May also handle direct payment from customers
- Performs eligibility and benefits verification and re-verification applicable to patient's visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
- Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Sports Med and Rehab Leadership customer service escalation plan
- Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners' registration needs. Maintains effective time management by monitoring time and attendance to limit use of unauthorized overtime. May have to alter working hours or location to support patient census changes.
- Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times. Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Sports Med and Rehab Leadership
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High School Grad or Equivalent
Preferred qualifications:
- Prior medical office experience
