Lowell, Massachusetts
Bloomington, Indiana
Dallas, Texas
Fayetteville, Arkansas
Rochester, New York
Albany, New York
Greenwood Village, Colorado
Trenton, New Jersey
Trenton, New Jersey
Boston, Massachusetts
Trenton, New Jersey
Virginia Beach, Virginia
Olympia, Washington
Washington, D.C.
Posted: 18-Feb-25
Location: Durham, North Carolina
Categories:
Internal Number: 254583
This part-time PSA position is from 4:00pm to 8:00pm Monday through Thursday, and additional shifts as needed due to special promotions and staff PTO.
Work Summary
This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, and towels, takes monetary transactions via POS for programs and services, and answers membership questions. This position requires computer data entry and retrieval. This position independently answers phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
A minimum of one year of work experience directly communicating. Experience effectively coordinating multiple tasks or activities. Two years of customer service is preferred. Experience working with point of sale monetary transactions including cash, check and credit cards.
Special knowledge, skills, abilities, and physical requirements
Excellent interpersonal and communication skills; Microsoft Office computer skills, Club Management software, cash handling skills, ability to perform multiple tasks at the same time
Able to stand for prolonged periods; able to lift 35 pounds; bending and twisting required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
