1. Develops trusting relationships with patients by providing support and advocacy to help them achieve their health goals. 
2. Provides navigation services to patients in a professional, empathetic, and culturally responsive manner.
3. Manages referrals and collaborates with appropriate agencies to connect individuals to needed services. 
4. Meets with patients in patient-centered and patient-preferred locations (e.g., hospital, facility, home, community setting). Travel throughout the community is required. 
5. Implements approved health and social determinants of health screenings with patients.
6. Provides education to the public and community partners including outreach activities and coordinating and/or participating in community events.
7. Documents patient interactions in the Electronic Medical Record.
8. Follows established departmental policies and procedures.
9. Availability to flex throughout the Vail Health system, within scope and training, depending on the identified needs of the system. 
10. Performs other duties as assigned. Must be HIPAA compliant. 
11. Role models the principals of a Just Culture and Organizational Values. 

• Bilingual (Spanish-speaking) required.
• Two years of experience in the healthcare field, public health setting, or customer service preferred.
• Familiarity with medical terminology preferred.

• Valid Driver's license and ability to pass Vail Health?s Department of Motor Vehicle Report criteria required.

• Basic Life Support (BLS) preferred. 
• Patient Navigator Training Collaborative (PNCT) Level 1: Health Navigation Fundamentals preferred.
• Patient Navigator Training Collaborative (PNCT) Level 2: Care Coordination for Patient Navigators preferred.

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• Bachelor?s degree in social work, human services, psychology, or related field preferred.

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

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About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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Connections working at Vail Health