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Posted: 04-Mar-25
Location: Odessa, Florida
Categories:
Internal Number: 25004312
Senior Service Representative - AdventHealth Centra Care
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: M-F 8am-8pm rotating shift, and Saturday and Sunday 8am-5pm rotating weekends
Location: 11826 STATE RD 54, Odessa, 33556
The role you’ll contribute:
Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.
The value you’ll bring to the team:
- Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
- Drives customer service initiatives by creating and owning the patient experience
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High school diploma or equivalency
- Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Preferred qualifications:
- Previous customer service experience
- Prior pediatric experience (for Kids Urgent Care Centers)
