Career Center

Summary

The Health Technician (Telehealth Clinical) - Advanced provides high level support - training - and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (Charlotte Hall Veterans Home)

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• See chapter 2 - section D - paragraph 5a - this part
• Experience and Education (1) Experience
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR (2) Education
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR (3) Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• or (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Grandfathering Provision
• All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series - and grade held
• Grade Determinations:Health Technician (Telehealth Clinical) - GS-7 (Advanced): Experience
• One year of experience equivalent to the next lower grade level (GS 06)
• AND Demonstrated Knowledge - Skills and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: (a) Ability to use independent technical judgment to analyze - evaluate and resolve problems
• (b) Knowledge of quality control and assurance procedures and principles of performance improvement.(c) Ability to function effectively between competing priorities
• (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment
• (e) Ability to work with a team to provide technical guidance - plan - organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload - monitoring the status and progress of work - monitoring accuracy of work
• (f) Ability to assist in Health Technician (Telehealth Clinical) development - outcome management and strategic planning
• (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies
• Assignment: At the Advanced Health Technician (Telehealth Clinical) level - the incumbent will monitor and capture workload credit - develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes
• This would include
• sampling techniques - taking measurements at various points in the telehealth process
• and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures
• The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies
• will be responsible for advanced telehealth technical support to patients - staff and providers
• provides technical consultation and support for staff and patients via phone - web chat - social media and face to face sessions
• provides instruction - training and resources on the use of advanced telehealth technologies to patients - staff and providers alike for the delivery of care using telehealth technologies
• For all assignments above the full performance level - the higher level duties must consist of significant scope - complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time
• Health Technician (Telehealth Clinical) GS 06 LEVEL: Demonstrated Knowledge - Skills and Abilities
• (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• (b) Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
• (c) Ability to provide and receive guidance and technical direction
• (d) Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
• (e) Ability to read - interpret - and apply complex written instructions
• (f) Knowledge of general clinical policies and procedures in a healthcare environment
• (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• Preferred Experience: Recent 3 years of Outpatient experience s a Health Technician or Medical Assistant
• Coordinating clinic set up and monitoring of workload capture and issue for assigned patients and provider clinics
• Participating in performance improvement activities aimed at improving the efficiency
• Preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at the remote sites of care
• Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.This position is above full performance level.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).The full performance level of this vacancy is GS-7.

Duties

• Duties include - but are not limited to: Coordinates - installs - maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT
• Provides established standardized competency based training - guidance and information on the use of advanced telehealth technologies to patients - staff - and providers
• Provides established standardized competency based training for telehealth technology - facilitating interactive simulations for clinical staff participating in telehealth programs
• Practices in performance improvement activities aimed at improving the efficiency of the patient telehealth processes
• Develops reporting procedures - sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures
• Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling
• Supports designated complex telehealth programs that require advanced technical skill sets'
• Prepares the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serves as a tele-presenter - within scope of practice - during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and provider site - following instructions of a clinician to facilitate an effective clinical encounter
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized