JOB SUMMARY

The Manager of Support Services, under the direction of the BSWH Director Business Services, provides day-to-day oversight for the Support Services Department. The Manager is responsible for managing staff working remote and on-site to deliver an exceptional patient experience.

ESSENTIAL FUNCTIONS OF THE ROLE

·       Oversee and deliver training and continuing education for all staff. Identifies areas of development for employees and works with employees to provide support in professional growth

·       Ensures appropriate quality measures are enforced and maintains high service standards. Makes independent decisions regarding requests weighing impact based on risk

·       Responds to escalated issues, inquiries, and complaints

·       Ensures service levels and operational goals are met by promoting adherence to schedules, monitoring interactions, and coaching for excellence

·       Identify opportunities to streamline workflows and processes to increase patient satisfaction, reduce errors, and ensure maximum productivity and efficiency

KEY SUCCESS FACTORS

·       Working knowledge of Epic - including SBO and non-SBO environments Exposure to Revenue Cycle terms and concepts

·       Ability to work in a fast-paced, high-volume environment

·       Strong written and verbal communication skills; able to effectively communicate with all levels of staff

·       Strong organizational skills and ability to manage multiple, competing priorities

BENEFITS

·       Our competitive benefits package includes the following

·       Immediate eligibility for health and welfare benefits

·       401(k) savings plan with dollar-for-dollar match up to 5%

·       Tuition Reimbursement

·       PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level