Penn State Health - Hershey Medical Center

Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a -4:30p
Recruiter Contact: Brie Kissell at bkissell@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Provides primary supervision and operational oversight for Schedulers supporting Practice Site Operations. Responsible for daily operations and coordination of scheduling team including but not limited to staffing, hiring, personnel management, scheduling, payroll, and performance management. Works under the Practice Site Manager responsible for Phone Access Group to support the asynchronous functions of scheduling access and inbound referral management that occur between patient care visits. Interprets and makes quality improvement plans against operational telephone service metrics, and is accountable for the quality of telephone service in the Phone Access Group.

 MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required.
• One (1) year of Call Center Experience required.
• Penn State Health requires PAM Supervisors to complete a scheduling training program and demonstrate competence in all functional aspects of scheduling for Phone Access Group prior to six (6) months of employment. This training is supplied by the employer.
• Working knowledge of team function within the organization.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Healthcare Administration or a related field preferred 
• Call Center, Healthcare IT, or Healthcare Operational leadership experience preferred 
• Ambulatory practice site experience preferred 
• Strong customer service background preferred

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

Union: Non Bargained

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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