Job Summary:

The Director of Patient Access is responsible for the strategic leadership and management of the daily operations of all patient access departments, including central scheduling, pre-registration, registration, financial counseling and insurance verification for all emergency room and inpatient transactions as well as the verification of all elective services for both HealthAlliance hospital and Margaretville Hospital. The Director is responsible for the development of policies and to establish procedures that ensure a successful operational infrastructure is maintained to assure efficiency and accuracy to support the Revenue Cycle.

Responsibilities:

• Responsible for administering, coordinating, and reviewing the performance of all patient access departments, staff and functions across the organization including centralized scheduling, pre-registration, financial clearance, financial counseling and Emergency Room & inpatient registration for HealthAlliance and Margaretville hospitals.
• Manages and directs all activities within area of responsibility and works with Patient Access managers and supervisors to assist them with ensuring patient satisfaction and financial goals and objectives are being met. Utilizes data to analyze and establish corrective action plans to implement solutions to address any deficiencies identified.
• Collaborates with information technology staff to develop and/or improve reporting and workflow capabilities, implement new software applications and upgrades, and ensures all necessary testing and training for system changes are thoroughly performed to maximize efficiency and meet defined standards.
• Assures employee performance appraisals are completed in a timely manner, as required by hospital policy. Conducts counseling sessions as needed. Assumes the responsibility of employee hiring, termination and oversight of counseling.
• Assists in the resolution of departmental issues, working with staff, referring physicians, patients, insurance companies and hospital departments to achieve optimal results. Ensures staff compliance with hospital customer service initiatives and other related measures of quality and compliance performance.
• Assures the monitoring of departmental productivity and educational standards. Assists with the annual budgetary process and continuously ensures departmental activities remain within budgeted levels, demonstrating prudent use of all resources available while also seeking opportunities that endorse cost savings, generate income, and improve cash collections for the organization. Oversees the reorganization of staffing or resources as appropriate to meet constantly changing operational demands.
• Promotes cooperative relationships and collaborates with other organizational leaders and departments to implement improved processes to enhance the patient experience, adopt new strategies to increase operational efficiency and to ensure compliance standards and interoperability measures are continually met.
• Makes appropriate recommendations and continually updates consent forms, policies, and procedures to meet Federal, State and facility-specific standards. Effectively communicates with the Regional Director of Patient Access and senior leadership to assure key issues or changes are always addressed.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses a strong work ethic and exhibits optimism. Adheres to the departmental dress policy and maintains a professional appearance and positive attitude.
• Performs any other duties as assigned.

Experience:

a minimum of 7 years of experience in a healthcare revenue cycle or clinic operations and at least 5 years of related experience in a healthcare or financial leadership role. An equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements. Proficiency in all Microsoft applications, knowledge of patient management system(s), and payer websites desired.

Education:

Bachelors Degree in accounting or finance required

Licenses / Certifications:

N/A

Other:

The Director of Patient Access should have solid knowledge of Revenue Cycle practices and overall hospital operations. The candidate should also possess strong communication skills, both written and verbal, as well as Microsoft office aptitude (Word/Excel/Outlook). This position requires the candidate to work effectively in a fast-paced environment with the ability to multi-task to prioritize and complete work in a timely manner. Problem solving and analytical skills as well as attention to detail to assess and resolve conflict in a timely manner are necessary functions of this role. The Director should serve as a role model for professional behaviors, approach, and attitudes, particularly in stressful and conflicting situations. Cooperative communication with other departmental leaders, participation in multi-disciplinary meetings and collaborative efforts to streamline hospital-wide operational functions and changes are necessary and routine expectations for this position.

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement