The primary responsibilities of the Rehab Office Lead are to coordinate day to day administrative functions under the leadership of the management team and provide input and training in clerical standard work.  Performs audits and assists management in all aspects of patient registration, patient charge entry, insurance verification, in-patient scheduling, out-patient scheduling, reception and copay collection, billing error correction, administrative assistance to rehab management team.  The Rehab Office Lead serves as a role model within the department and throughout the organization always displaying the “Patients First” vision in their performance and decision making. 

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Experience/knowledge of patient registration
• Leadership qualities, ability to serve as a mentor and role model to staff.
• Demonstrated attention to detail.
• Demonstrated ability to communicate effectively and tactfully.
• Good English spelling skills
• Good English reading and comprehension skills
• Ability to follow directions as outlined in policies or given by Management.
• Computer Skills / Typing 45 wpm minimum.
• Ability to utilize all applicable computer programs to assist with administrative coordination activities.
• Ability to multi-task and handle multiple job demands accurately and efficiently.

Required:

• Minimum two years' experience in patient registration
• Minimum two years' experience in medical insurance and rehab authorization process
• Medical terminology or demonstrated proficiency within six months of hire date.
• Telephone experience with good phone etiquette
• High school graduate

Preferred:

• Bilingual skills in Spanish / Chinese preferred.
• Experience in a lead or similar role

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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