Career Center

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Nurse Manager - Patient Logistics

REPORTS TO POSITION:Director Patient Logistics and Hospital Nurse Staffing

DEPARTMENT: Transfer and Communications Center

DATE LAST REVIEWED: November 23, 2021

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: This department is based on the St. Charles Health Care Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center, Central Communications, Staffing/Scheduling/Timekeeping Office and RN and CNA float pools. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness.

POSITION OVERVIEW: The Nurse Manager of Patient Logistics is responsible for the management of the Transfer and Communications Center that coordinates the logistics of patient placements and throughput. The position will require strong skills in leading a multidisciplinary team. They will serve as the operational leader for patient movement between the St. Charles Health System sites and other community and regional facilities. They will also support the Director of Patient Logistics and Hospital Nurse Staffing in the management and support of patient movement between departments and across hospital campuses. This position directly manages caregivers in the Transfer & Communications Center.

ESSENTIAL FUNCTIONS AND DUTIES:

Oversee the operations of assigned department to ensure smooth and efficient department operations and that resources are available in the assigned units 24/7.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Manages operations within the budget. Responsible for resource management ensuring appropriate and sufficient equipment and supplies are available. Manages staffing and scheduling. Provides productivity oversight and review. Works with leadership to achieve productivity standards. Develops and implements annual plan including goals for unit with director and supervisor.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals.

Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees teams delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues. Serves as representative for all customers.

Assists with quality, safety, customer service and regulatory compliance oversight: SAS - Receipt, assignment, tracking and trending, delegation.

Coordinates quality initiatives and process improvements. Aligns and manages to St. Charles Health System metrics and quality initiatives.

Ensures team members competency in safe communication practice with HAA (Hospital Air Ambulance) agencies, EMTALA, and Joint Commission regulations related to air medical ambulance transport as well as state, county, and local regulations related to ground ambulance and inter-facility transportation and transfer of patients.

Maintains ongoing communication with staff, department leadership, and others to ensure needs are being met for staff and patients. Engages medical staff to obtain input on the operation of the department and key decisions.

Supports the Director of Patient Flow in developing and maintaining physician and peer partnerships across the health system related to the achievement of campus and system strategic goals and patient flow metrics.

Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments.

Role models two-way communication of the St. Charles Health Care mission, vision, values, and strategic plan for the department (staff meetings, rounds, etc.)

Facilitates department meetings.

Directs, oversees and provides for leadership development of staff.

Oversees staff documentation to ensure proficiency in compliance with hospital policies and regulatory agencies.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Supports the vision, mission and values of the organization in all respects.

Encourages and demonstrates team behaviors that support Acts of Excellence

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: Graduate of an accredited school of nursing.

BSN or Masters degree in related field.

Preferred: Masters degree in related field.

LICENSURE/CERTIFICATION/REGISTRATION

Required: Current licensure with the Oregon State Board of Nursing.

Valid Oregon drivers license and ability to meet St. Charles Health System driving requirements.

Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: Air ambulance or other aircraft dispatch training or Certified Flight Communicator course completion.

EXPERIENCE

Required: 4 years nursing experience, of which 2 years should be progressively more responsible experience relating to a management role.

Preferred: Experience in a specialty area of nursing.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

General:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision making skills.

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%): Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

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Schedule Weekly Hours:

Caregiver Type:

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Is Exempt Position?

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