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Medical Billing Customer Service Representative

UCLA

Details

Posted: 21-Mar-25

Location: Los Angeles, California

Internal Number: 146771612

Description

Provide key leadership within a world-class health organization. Ensure the delivery of exceptional, compassionate and appropriate patient care. Take your professional expertise to the next level. UCan do all this and more at UCLA Health.

The Billing Customer Service Representative will be responsible for:

Performing all required duties within the patient accounting system
Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
Handling a high volume of incoming customer service calls in a call-center environment
Having a positive demeanor, good verbal and written communication skills, and professional in all aspects

Salary Range: $27.66 - $36.47 Hourly

Qualifications

We’re seeking detail-oriented, self-directed professional with:

Required two years recent professional medical billing collection experience as well as two years of customer service experience
Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
Experience using online payer sites with the ability to check claim status, denials, and eligibility
Knowledge of MS Word and MS Excel software
Knowledge of CPT, ICD-10, and HCPC codes
Must be an effective multi-tasker in order to meet daily production and quality standards

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles’ trusted provider of exceptional, compassionate patient care. If you’re looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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