The Hospital Authorization Department Supervisor oversees all inpatient and outpatient hospital-based authorizations, including Pharmacy, Transports, offsite physician authorizations, assigned physician-based authorizations, and Advanced Delivery program. They provide direct support, and supervise Authorization Specialists I, II, Lead; and the Preadmission Specialist. The Supervisor will monitor assigned work queues to ensure rules are satisfied to complete authorization or release pended charges and adjustments. Monthly audits, financial estimate creation, and performance management goals are monitored, with results shared with associates. When areas of improvement are identified, the Supervisor will collaborate with Manager along with outside departments and their leadership. The Supervisor is a working Supervisor who covers all authorization types, participates in organizational committees, attend payor meetings, and demonstrates advanced knowledge of Epic to perform daily functions. The position assists and guides Leads with associate training. Responsibilities also include monitoring workflows to improve quality and ensure associates are meeting productivity requirements. As appropriate, the Supervisor will contact the insurance company to dispute a denial, discuss a peer to peer, and discuss benefits with families. The Supervisor provides continuous quality improvement by monitoring/adjusting workflows, identifying opportunities, suggesting improvements, and initiating implementation of new services to authorize. The Supervisor acts as a change agent who encourages alternative approaches and new ideas.

This is primarily remote position with some in-office reporting as directed.