Job Summary:

The Clinical Practice Supervisor is responsible for oversight of Epilepsy practice operations and enforcement of policies and procedures in accordance with all regulatory and organization requirements.

Responsibilities:

• Supervise patient care and operational activities to ensure that the practice successfully supports the organization's mission and vital values.
• Review patient schedule and ensure provider and staff coverage.
• Identify and resolve operational problems and maintain overall patient and work flows.
• Review processes within practice for competencies and identify improvement areas.
• Supervise assigned personnel including hiring, training, payroll reconciliation and yearly performance reviews.
• Responsible for delegating work to assigned staff and achieving workflow standards.
• Provides guidance and support to staff and ensures the work is completed efficiently and correctly.
• Is or becomes a Cerner, RevID, and Neuroworks super-user. Ensure that within all patient visits are locked and billed, tasks are addressed, patient inquiries are answered, referrals and pre-certifications are obtained and portal inquiries are attended.
• Conduct regularly scheduled staff meetings to inform of changes in the practice's policies or processes, provide education to staff and allow staff to provide feedback on any areas or issues.
• Review and resolve any insurance, billing, referral or authorization issues.
• Oversee daily payment reconciliation.
• Order and maintain office/medical supplies and equipment.
• Maintain patient confidentiality.
• Provide coverage to front office as needed.
• Perform other related duties as directed or required.
• Provide clinical support when necessary within scope of practice for specific, certified/licensed role (i.e.: Licensed Practical Nurse, Medical Assistant). Clinical support can include
• Review of patient schedule and planning for clinical visits for the day with providers.
• Escort patient to examination/treatment rooms and perform basic intake (i.e.: height, weight, blood pressure, pulse, temperature).

• Document medical history, medication reconciliation and enter information into EMR.
• Perform finger sticks and other outpatient testing.
• Pre-Certify drug refills and provide prescription information as directed by the physician.
• Assist providers with patient visits as needed, including procedures.
• Obtain blood work and specimens from patients.
• Inform patients of test results under direction of the provider.
• Assist patients with coordinating follow-up testing and on-going treatment after review with providers. Assist in coordinating with hospital and other clinical sites for continuum of care for follow-up patient care.
• Prep exam & treatment rooms and ensure that each room is properly stocked for patient care.
• Clean and sterilize instruments and assist in ordering clinical supplies and equipment.
• Assist with scheduling, authorizations, referrals, phone calls and other clerical duties as needed.

Experience:

• Minimum of three years medical office management, required or Two years of experience in a practice setting as a medical assistant, required or Two years of experience in a practice setting as a licensed practical nurse, required

Education:

• High School diploma or equivalent, required or Medical Assistants Diploma from an accredited program, required or Completion of an accredited or approved program in Licensed Practical Nursing, required.

Licenses / Certifications:

• RMA, (Registered Medical Assistant by ARMA, American Registry of Medical Assistants)/CMA (Certified Medical Assistant by AAMA, the Certifying Board of the American Association of Medical Assistants) or NYS Licensed Practical Nursing

Other:

About Us:

WMC Advanced Physician Services PC

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement