Summary:
The Command Center Operator is responsible for the Security Department Command Center operations. This includes, but is not limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems, monitoring CCTV cameras, maintenance of CCTV recording devices and dispatching medical center wide emergency broadcasts.

Principal Responsibilities:
 

• Answers telephones, gathers information and dispatches officers in a polite, professional manner.
• Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, and dispatches appropriate personnel.
• Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians within the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.
• Operates CCTV systems and troubleshoot technical problems.
• Maintains recording devices and review contents for suspects to assist in investigations.
• Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel in the event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations, responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.
• Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily log on contractors working in the medical center which may set off fire alarm systems.
• Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.
• Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relieving staff.
• Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.

Education:
High School Diploma/GED, (Minimum)

Work Experience:
No experience required

Previous Security experience preferred

Licenses and Certifications:
Security Officer Guard Card Active California Guard Card 90 Days (Minimum)

Valid CA Driver's License