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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Coordinator - Health Outreach will be an additional contact between our Care Management Programs and identified members as part of a multidisciplinary care team. The HOC reinforces members health and disease education and empower them to actively participate in their care. The HOC provide telephonic health promotion, and outreach while coordinating Primary Care Provider (PCP) appointments and reminders. The HOC collaborates with other professionals to support on-going needs of identified members. This position is responsible for telephonic outreach to patients. At times this position will function in a hybrid role (virtually/in-person).

Minimum Job Qualifications

• Licensure or other certifications: Certified Medical Assistant or Licensed Practical Nurse.

• Educational Requirements: High School Diploma or GED.

• Minimum Experience: Five (5) years experience in a clinical healthcare setting or customer service and Two (2) years of experience in a primary care setting required. Strong professional verbal skills.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Associates degree in health/human services highly.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Knowledge of and proficient use of EMR (Electronic Medical Record) system

• Experience in working with chronic disease states

• Ability to motivate people to participate in special programs

• Ability to effectively communicate with physician office staff

• Excellent interpersonal and customer service skills, including telephone etiquette

• Ability to multi-task and prioritize work

• Adept at learning and using computer systems

• Proficient in Microsoft Word and Excel

• Flexible and adaptive to a changing environment

• Ability to follow through instructions and good attention to detail
  

Essential Tasks and Responsibilities

• Reach out to members and engage them in a discussion around case management program benefits and enrollment.

• Maintain daily calling schedule.

• Facilitate enrollment of member into identified case management programs (i.e., Transitional Care Program, Complex Case Management)

• Outreach to low-risk patients during care transitions

• Update and maintain notes in business operating system.

• Coordinate calls between member and primary care physician office staff to schedule patient appointments and coordinate other activities related to the member's prescribed treatment plan.

• Document and track activities in a business operating system.

• Coordinate and complete special projects as assigned.

• Interact professionally, efficiently and effectively with patients, providers and others of the multi-disciplinary team.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.