ABOUT THE OPPORTUNITY:

Under general supervision of the Director of Clinical Support Services the Triage RN performs care coordination and professional nursing functions to assess the severity of the patient?s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, urgent care and/or clinic provider appointments within the scope of the licensed practice. The Triage RN will support providers in triaging patient phone calls and portal messages. The Triage RN will be part of a care coordination/clinical team supporting general care processes alongside the providers

This position is Part Time working 32 hours per week. (4-8hour shifts).  Benefits eligible.

WHAT YOU WILL DO:

1. Evaluates and assesses patient?s health care needs based on patient?s signs and symptoms utilizing established triage protocols and guidelines.

2. Participates in weekly huddles to review Key Performance Indicators (KPI)

3. Ensured workflows are within KPI expectations (including call time limit)

4. Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.

5. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.

6. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

7. Assists in quality improvement of program when requested by leadership.

8. Coordinate and schedule same-day and future appointments on the provider schedules

9. Utilize standing orders, triage protocols and algorithms appropriately. ? Manage prescription refills per protocol.

10. Participate in CPC+ Care Coordination team process.

11. Provide patient education: e.g. chronic disease, preventive and family.

12. Participates in Performance Improvement activities as assigned.

13. Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.

14. Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up. 

15. Role models the principals of a Just Culture and Organizational Values.

16. Perform other duties as assigned.  Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

WHAT YOU WILL NEED: 

Experience:

• Minimum of 3 years clinical experience with applicable patient care and administrative duties preferred.
• Must have knowledge of disease processes, normal growth and development of all age groups.
• Nursing assessment skills with/without visual inspection utilizing basic nursing theory.
• Knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations.

License(s):

• State of Colorado Registered Nurse or valid compact state license required

Certification(s):

• Basic Life Support (BLS) required 

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

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About Vail Health

Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports. Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center. The Vail Clinic, which was founded in 1965, officially became “Vail Valley Medical Center” in 1980, its first year as a full-service hospital. At that time, we had one primary locatio...n and 25 physicians. Today, Vail Health has locations in nine towns, nearly 1,000 employees, 260 physician partners and 85 volunteers. Vail Health is an equal-opportunity employer. The hospital is handicap accessible and adheres to the Americans with Disabilities Act. Smoking is prohibited in our facilities. This includes e-cigarettes.

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