POSITION SUMMARY

Reporting to the system Materials Manager/Supervisor. Provides functional leadership to the hospital storeroom, while performing inventory control clerk duties. Ensures timely delivery of appropriate supplies to assigned inventories.

Principal Duties:

1. As lead employee:

a. Provides coverage for storeroom employees.

b. Keeping Materials Manager informed, handles routine problems, complaints and questions. c. Orients, trains and mentors newly hired employees.

2. Perform inventory control clerk duties:

a. Stock, inventory, requisition and issue hospital goods to and from the main storeroom(s).

b. Inventory, re-stock and manage sufficient inventory levels in designated areas according to calculated PAR levels.

c. Create pick lists according to the defined process, pick goods from indicated locations, and deliver to designated areas.

d. Place goods with accuracy in bins, drawers, and racks, identifying part and stored location. e. Serve as the primary point of contact for all supply issues for assigned end-users.

f. Proactively maintain assigned storage areas by performing all associated tasks including, but not limited to: working with the Supervisor/ Materials Manager to adjust PAR levels based on usage/volume/forecasts/etc., removing boxes/packing materials/loose items from the area, replacing incorrectly located supplies into correct bins, rotating stock and checking for out-dates, etc.

g. Perform cycle counts of inventory locations weekly.

3. Perform receiver duties:

a. Receive deliveries as they arrive at facility loading dock(s).

b. Verify delivery accuracy according to purchase orders.

c. Document product receipt in Materials Management Information System according to defined process.

d. Break down packages and stage goods in designated areas for put-away and internal distribution.

e. Dispose of packing materials, boxes, etc. in designated areas.

f. Follow-up with the Materials Manager /Supervisor on issues with incoming deliveries.

4. Mailroom Duties:

a. Distribute incoming and outgoing mail per procedure.

b. Troubleshoot minor problems with copy equipment in self-serve mail room and notify vendor for unresolved repairs.

5. Supply Ordering:

a. Conduct daily review of supply levels. Provide suggested items for ordering to the Materials Manger/Supervisor.

b. Review Warehouse Par levels and maintain adequate supplies.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.

5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.

2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Does not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always mindful of voice and language in public.

Self Management:

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UM CAP safety, infection control and employee health standards.

5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6. Adhere to all UM CAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.

7. Reviews, signs, and adheres to UM CAP and/or departmental confidentiality statement.