The Director of Primary Source Verification (PSV) reports to the Chief Executive Officer of Medical Provider Resources and is responsible for oversight and management of Initial Appointments, Reappointment, Document Updates, Ongoing Monitoring, and Final Quality services and employees.
The Director of PSV will professionally represent MPR in all communications including virtual meetings, telephone conversations and email responses. Professional representation of MPR at all outside meetings (such as the Kansas Association of Medical Staff Services and others) and while attending the needs of MPR clientele, providers and medical office personnel via virtual meetings, telephone or email is expected. The Director of PSV will make every attempt to both educate and communicate details when sending emails to clients, providers, applicants, and/or other medical office personnel so that all understand the processes of MPR.
The Director of PSV is expected to maintain certification through the National Association of Medical Staff Services (NAMSS).
The Director of PSV is directly accountable to the CEO and indirectly accountable to all members of the MPR Leadership Team and all direct reports.
Management and Oversight of all PSV Processes
The Director of PSV serves as the leading resource for the PSV Team and is responsible for the daily personnel management of all members of the PSV Team. All personnel management activities, including annual reviews of direct reports are conducted by the Director of PSV with the support of the Chief Executive Officer.
The Director of PSV is responsible for executing current PSV policies and procedures. The Director of PSV develops and/or updates applicable MPR Policies and Procedures and ensures compliance. The Director of PSV will review the MPR Policies and Procedures annually to ensure these reflect current MPR processes, and recommend any suggested changes to the CEO.
The Director of PSV organizes work, effectively prioritizes, and sets short and/or long-term goals and the strategies to achieve those goals. Aligns communication, people, processes, and resources to drive success.
The Director of PSV is responsible for the management of personnel Paid Time Off (PTO) and time-clock requests, organizing team schedules, leading PSV team meetings, and the development of team meeting agendas.
The Director of PSV is responsible for providing routine updates of the volumes, deadlines, and other processes at MPR Team Leads meetings and to others when necessary (i.e. in the development of dashboards).
The Director of PSV develops and cultivates collaborative working relationships with key stakeholders, both internal and external, to ensure appropriate awareness of key issues and decision-making.
When necessary, the Director of PSV gains cooperation and support, resolves differences, and reaches compromises with others.
The Director of PSV recruits and supervises qualified staff to accomplish all PSV operations and functions. The CEO of MPR will interview all potential hires along with the Director of PSV.
The Director of PSV develops the agenda, communicates the agenda, and leads the PSV team meetings.
Communication and Professionalism
The Director of PSV models integrity and honesty by acting in a just, fair, and ethical manner and encouraging ethical behavior among others. Inspires confidence among stakeholders through reliability in all processes, and accountability to all team members, clients, providers, and physician office personnel.
The Director of PSV expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward, and across the MPR Team by actively listening and encouraging the open expression of ideas and opinions.
The Director of PSV develops other people’s confidence in self through consistent action and communication. Uses appropriate protocol for professional and social situations.
The Director of PSV takes all critical information into account, considering interrelationships among issues and implications for other stakeholders. Applies knowledge, expertise, sound judgment and other references and resources as necessary to generate and evaluate solutions and recommendations. Understands and appropriately applies principles, procedures, requirements, regulations, and policies.
MPR Policies and Procedures and Operations Manual
MPR Process Improvement .
Data Integrity of Data in MPR Database
Assist with Auditors for Reviews and Full Audit
Reconciliation of Monthly Credit Card Charges
Assist with Yearly Budgets
Chair the PSV Council Meetings and Attend the Provider Enrollment Council Meetings
Develop & Administer Specialist Progression Testing
Backup for File Processing
Technical Support/Lower IT Support
Represent MPR at Healthcare Conferences and Occasional Charity Events
Credentialing Workshop
Distribute Industry News to the MPR Team
Bachelor's degree required.
Minimum of 5 years of supervisory and management experience required.
Minimum of 5 years of credentialing experience required.
Minimum of 2 years of provider enrollment (insurance enrollment) experience preferred.
Medical Provider Resources supports health care providers, group practices, facilities, and networks by responding efficiently to the growing demands for credentialing requirements.
