SR Patient Service Rep Opportunity with Alton Surgery!
40 hours per week
Dayshift Monday-Friday
7:30am-4:00pm
No weekends or holidays!
Epic experience preferred
Overview
BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.
Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.
BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.
Alton Surgery is a general surgery practice located on the campus of Alton Memorial Hospital in Alton, Illinois.
Preferred Qualifications
Role Purpose
The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.
Responsibilities
Handles telephone calls from patients and staff; forwards calls requiring triage.
Performs receptionist duties with close attention to detail and professionalism.
Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
Provides training and support to both new & existing staff.
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Preferred Requirements
Experience
5-10 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer