As part of the UCLA Health Patient Access Organization, the Quality Assurance Analyst plays a vital role on the Template Management Office team in ensuring that provider template and schedule edits are completed accurately and in a timely manner. Through various auditing and reporting techniques, the analyst will identify areas of opportunity, work with the manager and team members to highlight and explain these areas, and help to develop corrective plans.
In addition, the analyst will assist in developing and deploying scheduling and templating best practices, in order ensure appropriate access to care. This will include in depth root cause and current state analysis and the use of lean methodologies to develop, implement, monitor, and adjust improvement plans.
Salary Range: $32.95-$67.53
Qualifications
Required:
Experience with CareConnect (Epic) or comparable EMR system
Experience with physician/clinic schedules and workflows
Strong analytic and problem-solving skills
Proficiency in MS Excel (with an emphasis on linking, spreadsheet management, data manipulation and analysis)
Skill in writing concise, logical and grammatically correct correspondence.
Interpersonal skills to communicate diplomatically and effectively with all levels of faculty, staff and non-University entities
Skill in performing a variety of tasks independently with minimal direction in a timely matter under conditions of fluctuating workloads, competing requirements, and changing deadlines and priorities
Ability to understand and adhere to HIPAA Regulations, Policies and Procedures
Skill in dealing with confidential material with tact and sensitivity
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.