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JOB SUMMARY

The Staffing Support Specialist assists in the management and coordination of Nursing and institutional resources to ensure effective patient care and Nursing operations.

ESSENTIAL FUNCTIONS OF THE ROLE

• Performs various administrative functions in partnership with management to ensure smooth and effective operations.
• Acts as liaison with ancillary departments such as Environmental Services, Maintenance, Transportation, and Food and Nutrition to ensure that staff and patient needs are met.
• Assists nursing management by making hospital rounds, responding to emergency codes, and communicating with staff as needed.
• Implements and completes processes for accurate documentation, reporting, and disposition of patient death. Interacts with families and staff to provide assistance and obtain information for the Death Information/Donor Notification process following regulatory requirements.
• Contacts the Organ Procurement Organization and provides requested information.
• Partners with nursing staff and Hospital Supervisor as necessary to identify staffing needs by reviewing census, staffing patterns, and call-ins for each unit. Communicates staffing issues as appropriate to unit Head(s).
• Initiates obtaining needed staff from Float Pool, reassignment, and/or requesting employees to work additional hours.
• Monitors overtime usage and utilizes overtime or cancels staff as appropriate to meet staffing needs and control cost. Updates One Staff scheduling program each shift to maintain current staffing information.
• Monitors supplies usage and reorders as necessary.

KEY SUCCESS FACTORS

• Able to provide consistently excellent customer service with lenity, patience and confidence.
• Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
• Social skills to interact with a wide-range of constituencies.
• Able to communicate thoughts clearly; both verbally and in writing.
• Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
• Able to make tactical steps around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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