General Administrative Responsibilities

Collective Bargaining

• * Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• * Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• * Document, recommend and effectuate discipline at all levels
• * Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• * Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• * Direct and effectuate CCH management policies and practices
• * Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• * Contribute to the management of CCH staff and CCH' systemic development and success
• * Discuss and develop CCH system policy and procedure
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary.

Typical Duties

Manages and oversees all aspects of center operations and provision of patient care services

* Accounts for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance

* Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, sharing information with staff

* Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required

* Ensures that all practice Provider and ancillary encounters are billed within the established timeframe

* Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances

* Ensures that staff fully utilize IT systems and are up to date on CCH registration and insurance plans requirements

* Prepares and posts schedules in a timely manner to ensure adequate staffing coverage on a daily basis

* Monitors vacancy and turnover rates. Develops action plans to meet daily requirements that provide appropriate standards of care

* Recommends adjustment for ongoing staffing model in accordance with care needs of the population

* Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans

* Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standard

* Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster

* Ensures staff meets PCMH and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates

* Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime

* Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up

* Responds to EMERS reports in an acceptable time frame

* Monitors Press-Ganey data regularly. Reviews and disseminates to staff with subsequent plans to improve the patient experience

* Converses and engages patients to collect feedback and to address concerns related to patient experience

* Tracks patient activity daily through dashboard, identifying trends

* Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite

* Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements

* Submits invoices for payment to vendors for supplies, services and equipment received

* Implements evidence-based standards of clinical practice to support PCMH concepts, population health, quality improvement and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient, and reducing per capita cost of care

* Tracks clinical performance indicators and develops action plans

* Identifies opportunities for process improvement and initiates improvement efforts within the clinic to increase or exceed established metrics

* Performs other duties as assigned