SUMMARY: Under the direction of the Patient Accounts Director, handles all incoming calls to customer service line and assists caller with questions and/or concerns regarding their account. Troubleshoots complex billing scenarios. Interacts with other hospital departments, payers, and vendors. Manages account receivable activites to ensure optimal revenuw outcomes and customer experience. EXPERIENCE:Minimum of 2 years in business office setting or customer service required; 3-5 years billing and/or payer experience preferred. SPECIAL SKILLS:Exceptional customer service and communication skills required; effectively deescalates and performs service recovery real-time for patient concerns; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; decisions and actions have direct impact on hospital financials. OTHER:Knowledge of medical terminology and EOBs preferred. EDUCATION: Required: High School or Equivalent

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